🗑️ Delete Account

Effective Date: July 18, 2026  ·  Last Updated: July 18, 2026

At Kikaball, we believe you should have full control over your data. If you no longer wish to use Kikaball's fantasy football prediction platform, you may delete your account at any time by following the steps outlined on this page.

This page is maintained by Outtabox-Tech Concepts Limited, the operator of Kikaball, and is available to both registered users and members of the public — including reviewers who may not have a Kikaball account.

Please read the information below carefully before proceeding, so you understand exactly what happens when your account is deleted, what data is removed, what data is retained, and why.

1. How to Delete Your Kikaball Account

There are two ways to delete your Kikaball account:

Option A — Delete Through the Application (Recommended)

If you are currently logged in to your Kikaball account, the fastest way to delete your account is through the application itself:

1. Navigate to your Account Settings page.
2. Scroll down to the Danger Zone section at the bottom of the page.
3. Click the "Delete Account" button.
4. In the confirmation modal that appears, type the word DELETE (in uppercase) into the text field.
5. Confirm your choice. Your account will be soft-deleted immediately, you will be logged out, and your personal information will begin the deletion process described in this document.

Option B — Request Deletion by Email

If you are unable to log in (for example, if you have forgotten your password or signed up through a third-party provider), or if you do not have a Kikaball account but believe we may hold your data, please send a deletion request to our support team:

We aim to respond to deletion requests within 14 business days. Once your ownership is verified, your account will be deleted in accordance with the timelines described in this document.

2. What Data Is Deleted

When you delete your Kikaball account, the following categories of personal data are permanently or effectively removed:

2.1 Personal & Profile Information (De-identified)

• Full name
• Email address (anonymised so it can no longer be used to identify you)
• Phone number
• Password hash
• Date of birth
• Gender
• Country, state, and location information
• Favourite football club
• Profile photograph or avatar
• Language preference
• Social media account links
• Referral codes linked to your account

2.2 Gameplay & Community Data (De-identified or Removed)

• Your username will be replaced with a generic placeholder (e.g., "Deleted User") on leaderboards and league tables
• Prediction history and weekly picks will be disassociated from your identity
• Achievements, badges, and trophy records will be removed
• Private league memberships will be terminated
• Community posts and interactions may be anonymised
• Referral history will be disassociated from your identity

2.3 KikiCoins & Virtual Currency Balances (Forfeited)

2.4 Session & Access Data (Deleted)

• Active sessions are terminated, and you are logged out immediately
• Session tokens and authentication cookies are invalidated
• Push notification tokens are removed (you will stop receiving notifications)
• OAuth/third-party login links (Google, etc.) are disconnected

3. What Data Is Retained (and Why)

While we delete or de-identify the majority of your personal data, certain records must be retained even after account deletion. This is done for compelling legal, regulatory, security, and operational reasons. Kikaball retains the following categories of data for limited periods:

3.1 Reward Redemption Records

Records of kikiCoins earned and reward redemptions (e.g., power cards and league entries) associated with your account may be retained.

Reason for retention: To satisfy record-keeping requirements, prevent fraud and abuse of the rewards programme, and support regulatory or audit requests.

Retention period: 7 years from the date of the last reward activity, in accordance with standard record-keeping practice.

3.2 Fraud Prevention & Security Logs

Records related to account security events (such as login attempts, IP addresses, device fingerprints, and activity that triggered fraud detection systems) are retained.

Reason for retention: These records are necessary to protect Kikaball and its community from fraud, cheating, multiple-account abuse, bot activity, referral fraud, and prize manipulation. Retaining security logs allows us to detect repeat offenders, prevent banned users from creating new accounts, and cooperate with law enforcement investigations where necessary.

Retention period: 3 years from the date of account deletion, after which the logs are purged or anonymised.

3.3 Competition Integrity Records

Leaderboard placements, league standings, match prediction accuracy statistics, and competition results from completed competitions may be retained in aggregated or anonymised form.

Reason for retention: Kikaball's leagues and competitions rely on historical accuracy and fairness. It is essential to retain the record of past competitions to maintain the integrity of historical leaderboards, prevent retroactive manipulation of results, and ensure that prizes awarded to other participants are verifiable.

Retention period: 3 years for aggregated/anonymised competition records. Your personal identity is removed from these records; only statistical data remains.

3.4 Legal & Dispute Resolution Records

Customer support tickets, correspondence with our team, records of complaints, dispute resolution communications, and any reports filed against or by your account are retained.

Reason for retention: These records protect Kikaball and third parties in the event of ongoing or future legal claims, disputes, or investigations. They may also be required by courts, regulators, or law enforcement agencies.

Retention period: 6 years from the date the relevant matter is resolved, consistent with the limitation periods for civil claims under Nigerian law.

3.5 Aggregate & Anonymised Data

Aggregated, de-identified, or anonymised data that cannot reasonably be used to identify you as an individual (such as broad platform usage statistics, demographic trends, and gameplay analytics) may be retained indefinitely for research, product improvement, and business analysis purposes.

Reason for retention: This data does not constitute personal data under applicable privacy laws, as it cannot be linked back to you. It helps Kikaball improve its services, understand user behaviour at a platform level, and inform product decisions.

4. Retention Periods at a Glance

Data Category	Retention Period	Legal / Business Basis
Personal profile information	Deleted or anonymised upon account deletion	User request; data minimisation
Gameplay predictions & picks	Anonymised upon account deletion	Competition integrity (statistics retained without identity)
Reward redemptions	7 years from last activity	Record-keeping; fraud and reward-abuse prevention
Fraud & security logs	3 years from account deletion	Platform security; fraud prevention
Competition results (aggregated)	3 years (anonymised)	Historical leaderboard integrity
Support & dispute records	6 years from resolution	Legal claims limitation; dispute resolution
Anonymised/aggregated statistics	Indefinite	Does not constitute personal data

5. What Happens After Deletion

Once your Kikaball account deletion is confirmed, the following takes place:

• Immediately: Your account status is set to "deleted". You are logged out of all active sessions. Your email address is anonymised so it can no longer identify you.
• Within 30 days: Your personal profile information is removed from active databases. Your username, predictions, and gameplay records are severed from your identity, and you appear as "Deleted User" where records must be preserved.
• Within 90 days: Data is purged from backup systems (backups are retained for disaster recovery and cannot be selectively deleted; they expire according to our standard backup rotation policy of 90 days).
• Ongoing: Security, reward, and legal records are retained for the periods described in Sections 3 and 4 above. Once the applicable retention period expires, these records are securely and permanently destroyed.

6. Important Considerations Before Deleting

• Account deletion is irreversible. Once deleted, your account cannot be recovered. You would need to create a new account if you wish to use Kikaball again in the future.
• KikiCoins balance is forfeited. Any remaining KikiCoins and unclaimed rewards are permanently lost.
• You may lose access to active leagues. If you are a league admin or the sole participant in a private league, the league may be dissolved.
• Referral rewards are voided. Any pending referral bonuses or rewards linked to your account are cancelled.
• Some data persists. As explained in Section 3, certain data must be retained for legal and regulatory reasons. This data is retained securely and accessed only when necessary for the stated purposes.

7. Google Review Notice

8. Contact Us

If you have any questions about the account deletion process, wish to request deletion of your data, or need assistance with any aspect of your Kikaball account, please reach out to us:

We are committed to responding to all deletion-related enquiries within 14 business days and to processing verified deletion requests in accordance with this policy and applicable data protection laws.